Our goal is to offer you the best customer experience, no matter where you live. Every day, we carefully keep track of our shipping service, ensuring that we provide the highest levels of responsiveness to you at all times.
Shipping Zone
We do not ship to Hawaii, Alaska, PR or any other remote area or military zone.
How much does shipping cost?
For orders over $59, shipping is FREE! For all other orders, we charge a flat $9.9 shipping fee.
How do you ship?
We use DHL, USPS,UPS, TNT, FEDEX and EMS to get our products to your door. Please make sure to input the correct address and phone number when completing your order.
Shipment Processing
All orders are processed, verified, quality checked, and packaged within 1-3 business days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Holiday Shipping
Due to the holidays, shipping companies will usually have high volume of shipping traffic. Shipping companies will require additional time to deliver. We will contact you via email if there is a significant delay in shipment of your order.
Delivery Time
We ship from our warehouse in US. Orders are typically delivered within 1-7 business days, depending on your location. (*Please note that these are estimated delivery times only, therefore Tomor is not guaranteeing delivery dates.)
With COVID-19, the shipping times can sometimes be delayed. We appreciate your patience during this time.
**Note:
1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
2. When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
3. We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at info@livetomor.com within 5 business days after receiving shipping.
Orders Tracking：
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.You can track your items on the carrier's official website 24 hours a day.
1. Please note, international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out.
2. Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.
