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FAQ

ORDERS

1.Why have I not received my goods ordered?
"Generally, we need about 1 to 2 working days to process an order before send it out.A tracking number will be sent to you by e-mail once items shipped out. And you can also track your order via Track Order Details at the below of the website or through logging into your account. The shipping time may vary from country to country.  If there is no tracking number updated or the tracking information does not update for about 5 days, please feel free to contact our email info@livetomor.com"

2.What should I do if I did not receive a confirmation email?
"Our confirmation letter is sent out automatically by our ordering system. Contact us immediately if you have not received a confirmation email within 12 hours of placing your order and yet have the payment charged from your credit card/Paypal account. We will confirm your order on our site and send you another confirmation email with your order number and order details.

There are a few possible reasons that could cause this to happen:

You have entered an incorrect or not frequently used email address when registering on our website. Since our confirmation emails are sent to the email address you registered with us, the letter will be lost.

You used the express checkout feature which uses the email address associated with your Paypal account. This email address may not be the one you currently use and it is recommended that you check both for our confirmation email.

Some email systems have filters that classify our email as junk mail so they cannot get to your inbox. It is recommended that you look into your junk mail folder before contacting us, as there is a big chance it was simply blocked by your email system."

3.How long will it take my order to arrive?
Here at TOMOR, we take pride and strive to make sure all packages are delivered in a timely manner. We generally take about 1 to 2 Business to process an order, normally it will take about 4 to 5 business days to arrive. The arrival time varies from country to country. You may also track your order with a tracking number after your order has been shipped out.

4.How do I cancel an order?
"The first thing to do is send us an email with all the necessary information or give us a call (email is preferred) stating you wish to cancel your order.

We cannot cancel orders which have been shipped out. In other words, once you receive our shipment notice, the order cannot be canceled. Then please wait for your package to arrive and you may either keep it or contact us for return/exchange. You will have to be responsible for the postage required to send the original item to our collection warehouse. In the case of a return, your payment will be refunded to you after we confirm the reception of the order at our collection warehouse."

PRODUCT

1.Why there is a color difference?
"We strive to display as accurately as possible the colors of our products that appear on the website. However the actual color will depend on your monitor, we cannot guarantee that your monitor’s display of any colors will be accurate.  

2.How does the 30 night trial work? 
Try any Tomor products for 30 nights. If you don't love it we'll give you a full refund. Free shipping on every order.Bedding sheets, pillow cases may be returned up to 30 days after receipt of purchase, pending they are in donatable condition and returned in original packaging with all tags attached/included.(e.g., no stains, tears or other soiling including odors).